Job Description
Supervisor Business Support

 

  • 4/3 days only roster  | FIFO from Perth to the Roy Hill Mine
  • Performance, Retention and Profit Share Bonuses
  • Access to user-pays Qantas Points and Status Credits program
  • Company contribution towards private health cover for employees and immediate family

 

About the role:

The Processing Plant, Business Support team is currently seeking a supervisor to join them on a 4 Days on, 3 Days off Roster based at Roy Hill mine site. Reporting to the Manager Business Support, you will be responsible for Supervising the Business Support team, ensuring daily administration activity is achieved to standard and required levels of attention to business planning, operational budgets and productivity improvement is met.

 

About you: 

As a highly organised professional your background in commercial business and leadership will ensure your success in this role. Your deep understanding of administration processes and improvement strategy will assist you leading a high performing team that provides above standard and streamlined customer service.


Duties: 

  • Provide leadership, support and guidance to Business Support administrators, including identifying and planning resourcing requirements.
  • Deliver high-level Personal Assistant support to the General Manager and Operations Managers, including calendar and inbox management, minute taking, travel coordination and general administrative support.
  • Manage and improve administrative systems, workflows and service routines across PSA, identifying bottlenecks, recurring issues and opportunities for process improvement.
  • Coordinate and support key site-based events including VIP visits, State of Plays, service awards and other operational events.
  • Oversee S26 administration for PSA supervisor positions and maintain governance across calendars, actions, travel and leadership support processes.
  • Proactively manage, track and follow up actions to ensure visibility, accountability and timely delivery across leadership teams. 

   

Skills and Experience: 

  • Demonstrated ability to develop, document, standardise and improve business processes, workflows and ways of working.
  • Strong independent problem-solving skills, including identifying root causes and implementing effective solutions.
  • Ability to prioritise and manage high volumes of work in a structured and disciplined manner.
  • Proven people leadership capability, including building cohesive teams, coaching and developing team members.
  • Strong administration, computer literacy and software system skills, including Microsoft applications.
  • Commitment to maintaining a highly effective customer service culture, including timely follow-up on customer requests and needs.

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About Hancock Iron Ore

The world of iron ore is evolving, and so are we. Atlas Iron and Roy Hill have joined forces to become Hancock Iron Ore, building on our combined strengths of resilience and innovation.

Our portfolio of world-class iron ore operations located in West Australia’s Pilbara region has a strong history of delivering reliable products for our customers in key international markets. As one team under Hancock Iron Ore, we have four operating mines: Roy Hill, Miralga Creek, Sanjiv Ridge, and Mount Webber, with McPhee Creek under construction plus a range of exciting development opportunities.

We deliver more than 70 million tonnes of ore each year through our own two-berth port facility at Stanley Point and the multi-user Utah Point in Port Hedland, providing the materials needed to foster global economic growth and development. Leveraging established infrastructure, including our processing plant and 344km independently owned and operated heavy haul railway, our operation oversees each moment from when ore is mined through to when it is shipped.

Life at the Roy Hill Mine

Working FIFO can be hugely rewarding and we offer a range of facilities and services to settle you in and give you a home away from home:

  • Modern, comfortable camp accommodation
  • Newly refurbished restaurant with gourmet food, including vegan, gluten free and healthy options
  • Large fully equipped gym facility, as well as a women-only gym 
  • Beach volleyball court
  • Golf simulators
  • Village shop and extensive supporting amenities
  • SWIFT in-room entertainment with comprehensive content and own-device casting capability
  • Active social club with community events and activities for employees
  • Lifestyle, learning and recreation initiatives, and events for your family

Equal Opportunity

Hancock Iron Ore is an equal opportunity employer and encourages Indigenous Australians, Veteran personnel and women to apply. We promote cultural diversity, gender equality and non- discrimination. We are proud of our relationships with our Traditional Owners and value the difference these partnerships make to the success of the project and to the lives of the people on whose land we operate.

Application Information

To be eligible to apply for this role you must be legally permitted to work permanently in Australia.

This advertisement will close no later than the Posting End Date specified.  We may close the advertisement early should suitable candidate/s be identified, so encourage prompt applications.

Recruitment Agency submissions will not be considered.
Apply now
Posting End Date:  03/07/2026
Information at a Glance
Business Unit:  Operations
Job Location:  Roy Hill Mine (FIFO)
Posting End Date:  03/07/2026
Apply now

Please note that recruitment agencies are not invited to submit candidates for this position.