Job Description
People Support Centre Advisor
  • Monday to Friday – West Perth Location
  • Performance, Retention and Profit Share Bonuses
  • Company contribution towards private health insurance
  • Ensure the accurate processing of people and position changes

 

Our vision
As a leading iron ore producer, Hancock Iron Ore is helping secure the resources, jobs and prosperity that underpin the nation’s future. Guided by our vision to be the best mining company for Australia, we measure success not only by what we produce, but by the difference we make. We value creating opportunities, helping build regional and remote areas, and supporting Australian businesses by unlocking potential wherever it exists. Being 'For Australia' means delivering lasting benefits for today and for generations to come.

 

About the role

Join Hancock Iron Ore’s People Support Centre and play a key role in delivering exceptional HR services across the business. As a People Support Centre Advisor, you’ll be at the heart of employee and position lifecycle management, ensuring the accurate and timely processing of people and position changes in SuccessFactors Employee Central.

Working closely with Human Resources and other stakeholder groups, you’ll play an important role in maintaining the integrity of organisational data through validation, auditing and continuous improvement activities. You’ll also provide trusted advice, transactional and process support, and exceptional customer service, helping to create a seamless experience for our employees, leaders and stakeholders.

 

Duties:

  • Ensure the accuracy, integrity and compliance of employee and position data through the review, validation and processing of Employee Central changes
  • Maintain high-quality people data by managing workflow activities and delivering outcomes within agreed service levels and payroll timeframes
  • Partner with Human Resources stakeholders to provide expert guidance on people processes, data governance and system requirements
  • Conduct regular audits and quality assurance activities, investigating data anomalies and implementing timely corrective actions to uphold data accuracy
  • Maintain procedures, work instructions, checklists and templates to reflect current policies and processes
  • Identify and support process improvements, system changes, testing, automation and SuccessFactors administration activities to improve People Support Centre efficiency

 

Skills and experience

  • Demonstrated experience using HR systems, including SAP SuccessFactors Employee Central, SAP, and other HRIS platforms
  • Experience in an HR generalist role or HR shared services environment, preferably within the mining industry
  • Experience working to defined service level agreements in a high-volume transactional processing environment
  • Intermediate to advanced proficiency in Microsoft Office, including Excel for data analysis, reporting and auditing
  • Bachelor’s degree in Human Resources, Commerce or a related discipline, or Certificate IV in Human Resource Management, and/or SAP SuccessFactors accreditation will be

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About Hancock Iron Ore

Hancock Iron Ore has a portfolio of world-class iron ore operations located in West Australia’s Pilbara region, with a strong history of delivering reliable products for our customers in key international markets. We have four operating mines: Roy Hill, Miralga Creek, Sanjiv Ridge, and McPhee Creek, plus a range of exciting development opportunities.
 
We deliver more than 70 million tonnes of ore each year through our own two-berth port facility at Stanley Point and the multi-user Utah Point in Port Hedland, providing the materials needed to foster global economic growth and development. Leveraging established infrastructure, including our processing plant and 344km independently owned and operated heavy haul railway, our operation oversees each moment from when ore is mined through to when it is shipped.

West Perth Headquarters

Located in the heart of West Perth, our headquarters offers a contemporary and collaborative workplace designed to support productivity, wellbeing and connection. From our popular on-site café, serving fresh breakfast and lunch options alongside barista-made coffee, to modern workspaces, rooftop terraces and end-of-trip facilities for active commuters, we've created an environment that combines great facilities with a workplace culture that helps our people thrive.

Equal Opportunity

Hancock Iron Ore is an Equal Opportunity Employer and encourages Indigenous Australians, Veteran personnel and females to apply. We are a fair, diverse and welcoming workplace. We are proud of our relationships with our Traditional Owners and value the difference these partnerships make to the success of the project and to the lives of the people on whose land we operate.

Application Information

To be eligible to apply for this role you must be legally permitted to work permanently in Australia.

This advertisement will close no later than the Posting End Date specified.  We may close the advertisement early should suitable candidate/s be identified, so encourage prompt applications.

Recruitment Agency submissions will not be considered.
Apply now
Posting End Date:  05/10/2026
Information at a Glance
Business Unit:  People and Corporate Affairs
Job Location:  West Perth
Posting End Date:  05/10/2026
Apply now

Please note that recruitment agencies are not invited to submit candidates for this position.