Applications Specialist AHS

• Monday to Friday | Perth Airport - relocating to West Perth mid 2026
• Performance, Retention and Profit Share Bonuses

• Company contribution towards private health cover for employees and immediate family

• 18 Weeks paid Parental Leave for primary caregivers

About the role:

The Technology Mining Systems team is currently seeking a Specialist Operational Applications AHS to join them on a Monday – Friday Roster based at Perth. Reporting to the Manager Technology Mining Systems, you will be responsible for providing Level 2 advanced technical application support and proactive monitoring for the Autonomous Haulage System (AHS) at Hancock Iron Ore.

This role acts as the primary technical specialist for AHS incident resolution, system performance monitoring, and coordination between HIO operations and vendor support teams. The position is accountable for incident ownership, advanced troubleshooting, vendor escalation management, knowledge management, and maintaining SLAs.

Operating from the Perth Remote Operations Centre (ROC), this is a hands-on technical support role that acts as the central hub between HIO's Level 1 TOC, operational teams (Mine Control, Dispatch), internal technology teams, and Level 3 vendor support within a multi-tiered support structure.

Duties:

• Own and resolve escalated AHS incidents through advanced troubleshooting of TMS, FMS, Autonomy Interface Service, and supporting systems, ensuring SLA compliance and comprehensive ServiceNow documentation
• Act as Major Incident Manager for Priority 1 and Priority 2 incidents with AHS, establishing and leading technical bridge calls with all stakeholders to drive rapid service restoration
• Maintain primary ownership of all AHS incidents within the ServiceNow ITSM platform
• Proactively monitor AHS system health and performance, identifying anomalies and potential issues before operational impact
• Function as the primary technical interface between HIO operations and vendor support teams
• Conduct root cause analysis for recurring and complex issues, facilitating Post-Incident Reviews and driving problem resolution through collaboration with internal teams and vendor specialists
• Create and maintain comprehensive knowledge base articles, troubleshooting procedures, system documentation, and training materials to support continuous improvement and capability development
• Generate daily incident summaries, weekly performance reports, and support metrics tracking, providing visibility of support operations and KPI performance to leadership

Skills and Experience:

• Extensive experience operating or supporting AHS systems
• Degree or Diploma in Computer Science, Information Technology, Engineering, or related technical field experience in technical support or application support roles in mining or heavy industry
• Experience with mining fleet management systems and operational technology (OT) systems
• Experience with incident management and ticket triage in ITSM platforms (ServiceNow preferred)
• SQL query skills for data investigation, reporting, and troubleshooting
• Understanding of network fundamentals (TCP/IP, DNS, routing).
• Windows Server and Linux operating system knowledge.
• Ability to build relationships with external vendors and internal teams/stakeholders

Perth ROC Facilities:

• Free on-site parking at remote operational centre (ROC)
• Modern spacious office with break-out facilities
• In-house café providing variety of hot & cold food options and barista coffee
• Flexi Leave available to all Perth based office staff
• Flexible working hours outside of core business hours
• Active social club with community events and activities for employees
• Lifestyle, Learning and Recreation initiative which provide events for your family

About Hancock Iron Ore
The world of iron ore is evolving, and so are we. Atlas Iron and Roy Hill have joined forces to become Hancock Iron Ore, building on our combined strengths of resilience and innovation. 

Our portfolio of world-class iron ore operations located in West Australia’s Pilbara region has a strong history of delivering reliable products for our customers in key international markets. As one team under Hancock Iron Ore, we have four operating mines: Roy Hill, Miralga Creek, Sanjiv Ridge, and Mount Webber, with McPhee Creek under construction plus a range of exciting development opportunities.

We deliver more than 70 million tonnes of ore each year through our own two-berth port facility at Stanley Point and the multi-user Utah Point in Port Hedland, providing the materials needed to foster global economic growth and development. Leveraging established infrastructure, including our processing plant and 344km independently owned and operated heavy haul railway, our operation oversees each moment from when ore is mined through to when it is shipped.

Equal Opportunity

Hancock Iron Ore is an Equal Opportunity Employer and encourages Indigenous Australians, Veteran personnel and females to apply. We promote cultural diversity, gender equality and non- discrimination. We are proud of our relationships with our Traditional Owners and value the difference these partnerships make to the success of the project and to the lives of the people on whose land we operate.

How to apply

Click APPLY to submit your application.

To be eligible to apply for this role you must be legally permitted to work permanently in Australia.

Please note that unsolicited applications from recruitment agencies will not be accepted.