Job Description
Officer Service Desk
  • Monday to Friday | West Perth Office
  • Performance, Retention and Profit Share Bonuses
  • Private health cover contribution for employees and immediate family
  • 18 Weeks paid Parental Leave for primary caregivers

 

About the role:

The Technology Operations team is currently seeking an Officer Service Desk to join them on a Monday-Friday Roster based at Perth. Reporting to the Superintendent Technology Operations, you will be responsible for providing proactive, customer‑focused support across all End User Computing (EUC) services. The position delivers first‑line and on‑site technical assistance for employees, contractors and vendors, resolving incidents, service requests, and technical issues while maintaining stable, secure, and effective EUC systems.

The role ensures high availability and usability of end‑user equipment, supports a wide range of hardware and software platforms, and contributes to continuous improvement initiatives across the Technology function.


Duties:

  • Provide first‑line technical support for desktops, laptops, mobile devices, peripherals, monitors, printers, and telephony
  • Install, configure, and maintain hardware and software within the approved standard operating environment
  • Respond to incidents, service requests, problems and changes via phone, email and walk‑ups
  • Prioritise, triage and escalate issues as required to meet service levels
  • Perform hands‑on troubleshooting, repairs and upgrades of hardware and applications
  • Assist corporate events team with meeting room event management, triaging and troubleshooting basic issues with video conferencing equipment and event support
  • Resolve basic networking issues (Wi‑Fi, cabling, VPN, connectivity)
  • Maintain appropriate stock levels of IT hardware for Perth offices through Operational Expenditure management and assist Site Technology teams with stock purchasing and ordering

Skills and Experience:

  • Certificate III in IT or tertiary qualification in Computer Science, Information Technology or related discipline
  • Previous experience in IT Service Desk or Desktop Support roles
  • Exceptional customer service and communication skills
  • Experience using remote support tools and ITSM systems
  • Strong Windows 10/11 knowledge
  • Experience with Active Directory, Exchange / O365, Teams

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About Hancock Iron Ore

The world of iron ore is evolving, and so are we. Atlas Iron and Roy Hill have joined forces to become Hancock Iron Ore, building on our combined strengths of resilience and innovation.

Our portfolio of world-class iron ore operations located in West Australia’s Pilbara region has a strong history of delivering reliable products for our customers in key international markets. As one team under Hancock Iron Ore, we have four operating mines: Roy Hill, Miralga Creek, Sanjiv Ridge, and Mount Webber, with McPhee Creek under construction plus a range of exciting development opportunities.

We deliver more than 70 million tonnes of ore each year through our own two-berth port facility at Stanley Point and the multi-user Utah Point in Port Hedland, providing the materials needed to foster global economic growth and development. Leveraging established infrastructure, including our processing plant and 344km independently owned and operated heavy haul railway, our operation oversees each moment from when ore is mined through to when it is shipped.

Perth Remote Operations Facilities

You'll be joining us at our Remote Operations Centre (ROC) where you will benefit from:

  • Free on-site parking 
  • Modern spacious office with break-out facilities
  • In-house café providing variety of food options and barista coffee
  • Flexi Leave 
  • Flexible working hours outside of core business hours
  • Active social club with community events and activities for employees
  • Lifestyle, learning and recreation initiatives, including family events

Equal Opportunity

Hancock Iron Ore is an equal opportunity employer and encourages Indigenous Australians, Veteran personnel and women to apply. We promote cultural diversity, gender equality and non- discrimination. We are proud of our relationships with our Traditional Owners and value the difference these partnerships make to the success of the project and to the lives of the people on whose land we operate.

Application Information

To be eligible to apply for this role you must be legally permitted to work permanently in Australia.

This advertisement will close no later than the Posting End Date specified.  We may close the advertisement early should suitable candidate/s be identified, so encourage prompt applications.

Recruitment Agency submissions will not be considered.
Apply now
Posting End Date:  29/06/2026
Information at a Glance
Business Unit:  Technology
Job Location:  Perth Airport, West Perth
Posting End Date:  29/06/2026
Apply now

Please note that recruitment agencies are not invited to submit candidates for this position.