Job Description
Analyst - Technology Operations Centre
  • 8/6 Roster – Perth Airport location – Relocating to West Perth
  • Performance, Retention and Profit Share bonuses
  • Company contribution towards private health insurance
  • Resolve critical IT/OT incidents quickly to keep production technology running reliably

 

About the role

We have an exciting opportunity for an Analyst - Technology Operations Centre (TOC) to join our Technology Operations team on an 8/6 Roster based in Perth.

Reporting to the Supervisor Technology Operations Centre, this role is a key escalation and coordination point for Operational Technology incidents across production-critical technology services. The role supports safe, reliable and responsive operations by accelerating issue resolution, reducing Mean Time to Restore, improving service availability and supporting operational continuity across Hancock Iron Ore sites.

The TOC Analyst monitors, triages, escalates and coordinates expedited incident response across OT and supporting systems, including LTE, AHS, Auto Drills, Rail Communications, Digital Radio Systems, Process Control and other production-critical platforms. The role requires strong operational discipline, clear communication, sound judgement and the ability to work effectively with control room teams, site personnel, technical teams, vendors and business stakeholders.

This position also supports Major Incident Management, problem and change processes, continuous service improvement, and provides interim coverage for 24x7 TOC Analysts during planned and unplanned absences to ensure seamless operational coverage.

 

Duties:

  • Monitor production-critical OT services, alarms, dashboards, telemetry and events to maintain situational awareness across the operational technology environment
  • Triage, prioritise, respond to and escalate IT/OT incidents in line with procedures, playbooks and Technology governance, including Major Incident Management pathways for production-impacting or high-risk events
  • Assess operational impact, urgency and risk, including potential effects on safety, production, control room operations, autonomous systems, rail, processing and field teams
  • Coordinate incident response across control room teams, site personnel, technical teams, vendors and business stakeholders to support timely and safe service restoration
  • Maintain accurate incident records in the ITSM toolset, including actions, timelines, decisions, communications, validation evidence, handover notes and outcomes
  • Identify repeat faults, monitoring gaps and improvement opportunities to support problem management, change stability, reduced MTTR, improved service reliability and continuous improvement

 

Skills and Experience

  • Demonstrated experience supporting mining operations, Operational Technology or production-critical systems in a complex operational environment
  • Experience in 24x7, control room, remote operations, high-availability or safety-critical environments, with the ability to respond effectively to operational disruptions
  • Strong capability in high-priority incident response, including triage, impact assessment, escalation, coordination, stakeholder communication and safe service restoration
  • Working awareness of OT systems and technologies such as LTE, AHS, Auto Drills, TETRA, Rail Communications, process control and industrial communications networks
  • Sound understanding of ITIL incident, problem and change practices, with experience using ITSM tools such as ServiceNow highly desirable

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About Hancock Iron Ore

The world of iron ore is evolving, and so are we. Atlas Iron and Roy Hill have joined forces to become Hancock Iron Ore, building on our combined strengths of resilience and innovation.

Our portfolio of world-class iron ore operations located in West Australia’s Pilbara region has a strong history of delivering reliable products for our customers in key international markets. As one team under Hancock Iron Ore, we have four operating mines: Roy Hill, Miralga Creek, Sanjiv Ridge, and Mount Webber, with McPhee Creek under construction plus a range of exciting development opportunities.

We deliver more than 70 million tonnes of ore each year through our own two-berth port facility at Stanley Point and the multi-user Utah Point in Port Hedland, providing the materials needed to foster global economic growth and development. Leveraging established infrastructure, including our processing plant and 344km independently owned and operated heavy haul railway, our operation oversees each moment from when ore is mined through to when it is shipped.

Supply Building and Distribution Centre, Perth Airport

Based at our Supply Building and Distribution Centre, conveniently located near Perth Airport, you'll benefit from:

  • Free on-site parking and nearby overflow parking
  • Dedicated meeting rooms and collaboration spaces
  • Flexible work arrangements, including hybrid and work-from-home options where suitable for the role
  • Learning and Recreation programs that support wellbeing, professional development and work-life balance
  • Inclusive social club and a range of Lifestyle, Learning, and Recreation activities for employees and their families

Equal Opportunity

Hancock Iron Ore is an equal opportunity employer and encourages Indigenous Australians, Veteran personnel and women to apply. We promote cultural diversity, gender equality and non- discrimination. We are proud of our relationships with our Traditional Owners and value the difference these partnerships make to the success of the project and to the lives of the people on whose land we operate.

Application Information

To be eligible to apply for this role you must be legally permitted to work permanently in Australia.

This advertisement will close no later than the Posting End Date specified.  We may close the advertisement early should suitable candidate/s be identified, so encourage prompt applications.

Recruitment Agency submissions will not be considered.
Apply now
Posting End Date:  16/07/2026
Information at a Glance
Business Unit:  Technology
Job Location:  Perth Airport
Posting End Date:  16/07/2026
Apply now

Please note that recruitment agencies are not invited to submit candidates for this position.